“We will see more of the self-service tech … as customers demand it,” said Toni Repetti, an associate professor at UNLV’s College of Hospitality.Īt MGM Resorts International’s Bellagio, guests can skip interacting face to face with a front-desk worker and use mobile check-in instead. Self-check-in kiosks, robotic bartenders and ordering tablets at restaurants are just a few examples. “(The pandemic has) required businesses that need to adapt to look at every point of human interaction and ask: Can it be automated?”Īutomation can strengthen business’s efforts to keep guests and staff safe, but industry watchers also say it will lead to major shake-ups in Southern Nevada’s workforce.Įxperts forecast more automated and self-service technology will enter casinos as the pandemic stretches on. “There’s no doubt in my mind that COVID-19 is a catalyst for change,” Applied Analysis economist Jeremy Aguero said. Hotel-casino operators across the valley have accelerated their adoption of automated technology to cut back on human-to-human interactions, a hazard in the age of COVID-19. It sounds like a line straight out of a sci-fi movie, but it could hold true in Las Vegas. (Erik Verduzco / Las Vegas Review-Journal) robots are coming. Table game dealer Annie Sit deals cards during a game of baccarat at Palace Station Casino in Las Vegas, Friday, July 24, 2020.
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